Terms & Conditions
1. Bookings & Appointments
When you book an appointment with Marvel-Lou's Nails, your booking will be automatically confirmed. However, I reserve the right to decline any booking that doesn't fit my policy or availability.
Certain services require a consultation form to be completed before your appointment. If this applies to your booking, you'll be asked to fill this in ahead of time. Your appointment may not be able to go ahead without a completed consultation form.
2. Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please give at least 24 hours' notice. This allows me to offer the slot to another client.
Cancellations or reschedules made with less than 24 hours' notice, or no-shows without any communication, may affect your ability to book future appointments. Repeated late cancellations or no-shows may result in your bookings being declined.
3. Arriving for Your Appointment
Please arrive on time to your appointment. Late arrivals impact the schedule for the rest of the day, and your service may need to be shortened to avoid running over into other clients' time. If you are significantly late, I may need to reschedule your appointment entirely.
My studio is small and can only accommodate one client at a time. Please do not bring young children to your appointment, as there are products and chemicals in the salon that could be hazardous to them if spilled.
Please do not bring additional guests to your appointment due to limited space.
4. During Your Appointment
During nail services, please keep your hands on the table as clothing fibres and hair can get stuck to the products, which may affect the quality of your nails.
If you have any concerns during your appointment, please let me know straight away so I can address them.
5. Payment
Payment is due at the end of your appointment. I accept cash and bank transfer.
Please ensure you are able to pay via one of these methods before attending your appointment.
6. Refunds
No refunds are offered on completed services. If you have any issues with your nails after your appointment, please get in touch and I'll do my best to help resolve the problem.
7. Health & Safety
Your safety is important to me. Please let me know about any allergies, skin conditions, or medical issues that may be relevant to your treatment before or during your consultation.
As mentioned above, please do not bring young children to your appointment. The salon contains products and chemicals that could be harmful if knocked over or handled by little ones.
8. Your Privacy & Data
Any personal information you provide (such as your name, contact details, and consultation form responses) is only used for the purpose of managing your bookings. Your data will not be shared with third parties or used for any other purpose.
9. Changes to These Terms
I may update these Terms & Conditions from time to time. Any changes will apply to bookings made after the update. By booking an appointment with Marvel-Lou's Nails, you confirm that you have read and agree to these terms.